Most Important Terms and Conditions (MITC) for Credit Cards
These Terms and Conditions ("Terms") apply to the access and use of the credit card services provided by HDFC BANK LIMITED ("Bank") via the portal hdfc-creditcard.com. By applying for or using the Credit Card, the Cardholder agrees to be bound by these Terms.
"Card" refers to any Credit Card issued by HDFC BANK LIMITED. "Cardholder" means the individual to whom a Card has been issued. "Credit Limit" means the maximum amount the Cardholder is entitled to use.
These Terms form the contract between the Cardholder and the Bank. The Cardholder shall be deemed to have unconditionally agreed to and accepted these Terms by signing the Card application form, or by activating the Card digitally.
The Bank reserves the right to alter, amend, or revise any policy, benefit, or feature of the Card at any time. Updates will be communicated via the Bank's website or registered email.
The Card is issued at the sole discretion of the Bank to Resident Indians and NRIs (subject to RBI guidelines) aged between 18 and 70 years, meeting the Bank's internal credit risk policies.
Issuance of the Card is subject to the completion of Know Your Customer (KYC) norms as per the Reserve Bank of India (RBI) Master Direction. Failure to provide valid documents may result in rejection.
The Cardholder acknowledges that the Bank is a member of Credit Information Companies (CICs) like CIBIL. The Bank will report the Cardholder's data, including payment history and defaults, to these bureaus monthly.
Upon receipt of the Card, the Cardholder must immediately sign on the reverse of the Card. Use of the Card via chip, magnetic stripe, or online transaction constitutes acceptance of these Terms.
The Primary Cardholder is liable for all transactions and charges incurred on Add-on Cards issued to their family members. The limits are shared with the Primary Card.
The Card is valid only up to the last day of the month and year indicated on the face of the Card. Usage after expiry is illegal and subject to fraud checks.
The Card is valid for use in India and abroad (except Nepal and Bhutan) in foreign currency, subject to usage limits prescribed by the RBI under the Foreign Exchange Management Act (FEMA), 1999.
For international transactions, the Cardholder must ensure compliance with the purpose of travel. Trading in Forex, lottery, or prohibited goods is strictly forbidden.
The Bank is not responsible for any defect in goods or services supplied by merchants. Any dispute regarding goods must be resolved directly with the merchant.
Cardholders can withdraw cash from ATMs displaying the VISA/MasterCard logo. A Cash Advance Fee and Finance Charges apply from the date of withdrawal.
The Bank assigns a Credit Limit and Cash Limit. The Bank reserves the right to reduce the limit based on periodic credit reviews without prior notice.
If the outstanding balance exceeds the Credit Limit, an Overlimit Fee will be levied. The Bank reserves the right to decline transactions that breach the limit.
The Bank may block/suspend the Card if: (a) Default in payment; (b) Suspicious activity detected; (c) Breach of terms; (d) KYC non-compliance.
Cards are automatically renewed upon expiry unless the account is irregular or the Cardholder requests cancellation 30 days prior.
The Card remains the property of HDFC BANK LIMITED at all times. On request, the Cardholder must return or destroy the Card immediately.
The Bank will send a monthly statement to the registered email/address indicating the Total Amount Due and Minimum Amount Due (MAD).
Payment must be credited to the Card account by the Payment Due Date. Non-payment triggers late fees and reporting to CIBIL as 'Overdue'.
Paying only the MAD keeps the account regular but attracts interest (Finance Charges) on the remaining balance and new transactions.
Interest is charged if the Total Amount Due is not paid in full. The rate varies from 1.99% to 3.5% per month (23.88% - 42% annualized) based on the card variant.
Up to 50 days of interest-free period is applicable only if the previous month's balance was paid in full.
Charges applicable if payment is not received by the due date. The fee structure depends on the total outstanding amount slab.
All fees, interest, and charges are subject to GST at 18% (or as per government regulations) mandated by the Government of India.
International transactions are billed in INR. A mark-up fee (typically 2% - 3.5%) plus GST is applied on the conversion rate.
Waiver is applicable on fuel transactions between ₹400 and ₹5000, subject to a maximum monthly cap per card variant.
Converting transactions to EMI is at the Bank's discretion. Interest and processing fees apply. Pre-closure of EMI attracts foreclosure charges.
Payments can be made via NetBanking, NEFT, BillDesk, UPI, or Cheque. The Bank is not responsible for delays in third-party clearance.
The ATM PIN and Web PIN are strictly confidential. The Cardholder must not write the PIN on the Card or share it with anyone, including Bank staff.
Online transactions require 2FA (OTP). The Cardholder ensures that the registered mobile number is active to receive OTPs.
In case of loss/theft, the Cardholder must immediately block the Card via NetBanking or PhoneBanking. The Cardholder is liable for transactions until the report is lodged.
If the Card is reported lost immediately, the Cardholder has zero liability for any fraudulent Point of Sale (POS) transactions post-reporting.
The Bank never asks for PIN, CVV, or OTP via phone or email. The Cardholder agrees not to share credentials on suspicious links.
Transactions up to ₹5000 can be made via 'Tap & Pay' without a PIN. The Cardholder assumes risk for such contactless usage.
Virtual cards issued for instant use are subject to the same security standards as physical cards.
The Bank is not liable for fraud resulting from SIM cloning or swapping if the Cardholder's mobile security is compromised.
The Bank sends SMS/Email alerts for every transaction. The Cardholder must notify the Bank immediately of any unauthorized transaction.
Access to `hdfc-creditcard.com` is granted for applying and tracking cards. Unauthorized access attempts are punishable under the IT Act, 2000.
The Cardholder is responsible for maintaining the confidentiality of their NetBanking credentials.
The Cardholder must ensure their device (Mobile/PC) has updated antivirus and is not jailbroken/rooted when accessing Banking services.
For security, banking sessions will automatically expire after a period of inactivity.
The records maintained by the Bank's computer systems are conclusive proof of the transactions and binding on the Cardholder.
Personal data collected via the portal is processed as per the Privacy Policy and stored in secured servers within India.
The Card is governed by the regulations issued by the Reserve Bank of India (RBI). Any violation of FEMA or RBI norms allows the Bank to cancel the Card.
The Cardholder confirms that the Card will not be used for money laundering, terrorist financing, or purchasing prohibited items.
The Bank may disclose Cardholder info to debt collection agencies, regulatory bodies, or partners for recovery or legal purposes.
These Terms are governed by the laws of India. All disputes are subject to the exclusive jurisdiction of the courts in Mumbai.
Disputes shall be referred to a sole arbitrator appointed by the Bank under the Arbitration and Conciliation Act, 1996.
The Bank has the right of lien and set-off against any other monies/accounts of the Cardholder with the Bank to recover Card dues.
In case of default, the Bank may engage RBI-authorized recovery agents to collect dues, adhering to the Code of Conduct.
The Cardholder agrees to indemnify the Bank against all losses, damages, or claims arising from the breach of these Terms.
The Bank is not liable for failure to perform obligations due to events beyond control (disasters, strikes, system failures).
The Cardholder agrees to provide details regarding tax residency as required under FATCA (Foreign Account Tax Compliance Act).
For support, Cardholders can contact 24x7 PhoneBanking or email the support desk.
If unsatisfied with the resolution, the Cardholder may escalate the issue to the Grievance Redressal Officer (GRO) listed on the website.
If the complaint is not resolved within 30 days, the Cardholder may approach the Banking Ombudsman appointed by the RBI.
HDFC BANK LIMITED
Cards Division, PO Box No. 8654,
Thiruvanmiyur PO, Chennai - 600041.
HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400013
CIN: L65920MH1994PLC080618
All notices from the Bank will be deemed served if sent to the registered email or mailing address of the Cardholder.
These Terms are in English. In case of vernacular discrepancies, the English version prevails.
If any clause is found invalid, the remaining clauses remain fully enforceable.
No delay by the Bank in enforcing a right implies a waiver of that right.
By using the Card, I hereby declare that I have read, understood, and agree to the Most Important Terms and Conditions (MITC).